![]() ![]() will incur additional shipping fees based on the weight. Furthermore, any return packages that weigh over 32 lbs. If you choose to return some oversized items using our online process, an oversized shipping fee of $21.95 will be applicable. Oversized items can conveniently be returned at no cost to any of our retail locations. How do I go about returning an oversized item? If you plan on returning an online purchase at a retail store, a customer service representative can assist in retrieving your order details.Ĥ. This number can be located in your confirmation email, on the packing slip, or identified as the "Purchase number" in the Purchase History section of your REI.com account. If your purchase was made online or via phone, including in-store pickups, an order number is required for the online return process. If you're returning your item directly to a store, a customer service representative can use your REI Co-op Membership number to find your purchase details. This assists us in locating your purchase data when we receive your return. ![]() On the initial screen, omit the purchase details and only enter your member number. ![]() In the event that you utilized your REI Co-op Membership number for your purchase and wish to mail in your return, follow the steps in our retail return process. If your purchase was made at one of our physical locations and wasn't linked to an REI Co-op Membership, you'll need a physical or digital receipt to initiate a return. What documents are required to process a return? ![]()
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